Home / delivery-and-tracking-policy

Delivery and Order Tracking

Delivery:

Products available for purchase on this site can only delivered to addresses within UK.

Your order will be delivered by Royal Mail. First Class delivery is charged at £3.90 (typically next working day, non guaranteed). Royal Mail Second Class Delivery is charged at £3.42 (typically 3 to 5 business days). From time-to-time promotions will be available that may offer free delivery.

All orders placed by 11 am will be processed the same day, subject to products being in stock. Orders received after 11 am will be processed the following day, subject to the products being in stock.

Galpharm delivers product using Royal Mail, to valid addresses within the United Kingdom. At this time, Galpharm does not accept orders through this website for delivery to addresses outside of the United Kingdom.

We aim to despatch your order promptly upon receipt, but our lead time estimates are not a guarantee that your order will be delivered to you on a certain day or within a certain period of time. Delivery charges are as detailed at the time you place your order.

Undeliverable Shipments

If a shipment is returned to Galpharm as undeliverable, we will refund the purchase price paid by you (reflecting any discounts, promotions, or coupons and including tax for the item returned). We will not refund any delivery fees paid for the undeliverable shipment. The refund will be issued in the form of payment used for the purchase. For further information please refer to our Terms and Conditions

Tracking:

Unfortunately tracking is not a service offered at this time. If you have not received your package within 14 days please Contact Customer service by phone 01226 704743 or email customerservice@galpharm.co.uk.